Department Templates
Department templates let an admin pre-configure a full team blueprint — squad, agents, channel, and starter tasks — that any workspace member can apply with a single click.
Department templates are reusable blueprints stored at the instance level. An admin defines the full shape of a department — its squad structure, agent roles, collaboration channel, and a set of starter tasks — and every workspace member can apply that template to their workspace with a single click. No code, no configuration expertise required.
What a template contains
| Element | Description |
|---|---|
| Squad | Name, description, and leader instructions injected into the leader agent's system prompt |
| Agents | One or more agent roles — each with a name, responsibility instructions, role type, voice style, and optional skills to bind automatically |
| Channel | Optional: create a named channel and add all template agents as members automatically |
| Initial issues | A list of starter tasks created at apply-time, assigned to the new squad. Mark any as auto-start to immediately link the issue to the channel and trigger the squad leader |
Applying a template
- Open Department Templates in the sidebar.
- Browse by category and pick a template.
- Choose a Runtime — all agents created from the template are bound to this runtime.
- Click Apply. The platform creates the squad, agents, channel (if configured), and initial issues in one operation.
You can select or override the squad assignment per-template at apply time. If you want to direct the work to a different squad than the template default, choose it from the squad dropdown before applying.
Built-in e-commerce presets
The admin panel ships with five ready-made templates for e-commerce teams. An admin can import them all in one click from Admin → Department Templates → Import E-commerce Presets.
| Template | Leader role | Members |
|---|---|---|
| Operations | Operations manager | Data analyst, Campaign planner, Listing copywriter |
| Customer service | CS supervisor | Pre-sales agent, After-sales agent |
| Design | Design lead | Product photographer, Detail-page designer, Campaign visual |
| Paid ads | Ad manager | Ad optimizer, Creative analyst |
| Product development | Product lead | Market researcher, Competitive analyst, Listing writer |
Each preset includes squad instructions (injected into the leader's prompt), per-agent responsibility instructions, and a linked collaboration channel.
For admins: managing templates
Admins configure templates in Admin → Department Templates. Each template has:
- Category — groups templates in the picker (e.g. E-commerce, General).
- Visibility — enabled templates appear in the user-facing picker; disabled ones are hidden.
- Sort order — controls display order within a category.
- Clone — duplicate a template as a starting point for a variant (the copy starts hidden for review before publishing).
- Edit — update any field at any time. Changes apply to future applies only; existing squads are not affected.
The definition is stored as structured JSON (squad / agents / channel / initial issues) and can be edited through the visual form editor.